Storefront FAQ

You're buying from an independent seller who runs this shop on allthe. They pick the products, set the prices, and handle customer questions — their business name is what you'll see on your card statement. allthe is the platform underneath: we host the storefront and produce + ship every order on the seller's behalf.

Production starts as soon as your order is confirmed — usually within 1 business day. Most items ship in 3–7 business days from there, depending on what you ordered. You'll get a tracking email the moment your parcel leaves the production facility.

We email tracking the moment your order leaves the production facility. The link goes straight to the carrier's site. If you've misplaced the email, message the seller via the Contact button below and they'll resend it.

Reach out to the seller (Contact button below) as quickly as you can. If production hasn't started yet they can usually adjust or cancel for you. Once an item is in production we can't undo it — the artwork is already on its way to the press.

Shipping is calculated at checkout based on what's in your cart and where it's going, and you'll see the exact cost before you pay. Orders ship tracked via Royal Mail or courier. We currently deliver to UK addresses, including the Isle of Man and the Channel Islands; delivery to more countries is on the way.

Returns and refunds are handled by the seller — they're the merchant on your order. If something's wrong (damaged, misprinted, wrong size), message them via the Contact button below and they'll sort it. The seller's full refund policy is linked in the footer of every page on this shop.

Your order is made to order in the UK by allthe's production partners on the seller's behalf, and shipped directly to you under the seller's brand.

For anything order-related — what you bought, when it's arriving, returns — use the Contact button below to message the seller; they'll respond directly. If you need to flag something to allthe (suspected fraud, content you want to report, accessibility issues), use the separate "Report to allthe" link in the footer instead.