Pricing & billing

Wallet, VAT, referral credit and affiliate commission.

4 questions

How does the wallet work?

Your wallet is a pre-paid balance that orders charge against. Top up by card (Stripe), PayPal, or UK Direct Debit (GoCardless). For sync-flow channels like Shopify and the developer API, set an auto-topup threshold so a flat order never blocks because of an empty balance.

Do you charge VAT on orders?

UK orders include VAT at 20%. We deliver to UK addresses today, so that is the rate on every order for now; when international delivery opens, VAT for other destinations will be worked out at checkout. Your invoice in /dashboard/wallet shows the breakdown for each transaction.

How does the referral programme work?

Every active account has a referral code in /dashboard/referrals. Share it — when someone signs up via your link and places their first paid order, you both receive £10 wallet credit. Sample-pack orders don't qualify.

What about affiliates — can I earn commission on referrals?

Yes. The affiliate programme pays a commission on every paid order a referred customer places (within a 12-month window). Affiliate codes are issued case-by-case — get in touch if you'd like one.

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