This page explains how to delete your allthe account and the personal data associated with it. You can delete your account at any time, whether you signed up on the web or through the allthe mobile app.
How to delete your account
Sign in and go to Dashboard → Account, then choose "Delete my account" at the bottom of the page. You'll be asked to confirm with your password. Your account is deactivated immediately, you receive a confirmation email, and your personal data is erased within 30 days.
If you can't sign in, email hello@allthe.com from the email address on your account with the subject "Account deletion request". To protect your account we may ask you to confirm your identity before we proceed.
If your account has other active team members, deleting your account removes your own login only — the business account and its data remain with the rest of the team. Full account deletion happens when the last active member deletes their login.
What we delete
Within 30 days of a verified request we erase the personal data we hold for the account, including: your profile and login credentials, saved delivery addresses, uploaded designs and artwork that were never used in an order (the files are removed from storage), mobile push tokens, and your marketing and communication preferences. Business details on the account (company name, phone, VAT number) are anonymised.
What we retain
We retain a limited set of records where the law requires us to — order and transaction history needed for tax, accounting and fraud-prevention purposes, including artwork that was actually printed on an order. We keep these for the period required by applicable law (typically at least six years). Retained records are stored securely and are not used to market to you.
Changed your mind?
Deactivation takes effect immediately, but the data itself is erased after a 30-day window. If you deleted your account by mistake — or didn't request the deletion — contact hello@allthe.com within those 30 days and we can restore it. After the window closes, erasure is permanent.
Questions
If you have any questions about deleting your account or your data, contact us at hello@allthe.com.