Signed-in customers
Open a support ticket at /dashboard/support. Reasons: Print Quality, Fulfilment Delay, Artwork, Integration, Billing, Account & Access, Other. Include the order reference (ORD-…) and screenshots. Response within 4 business hours during support hours.
Anyone
Use the form at /contact (Name, Email, Topic, Subject, Message of at least 20 characters). Topics: General Enquiry, Getting Started / Onboarding, Artwork & Design, Orders & Fulfilment, Pricing & Billing, Integrations & Channels, Print Quality. You get a reference number and a reply within one business day. Or email support@allthe.com (orders and policies) or hello@allthe.com (general, integrations, early access).
Hours
Monday–Friday, 9am–5pm UK. Messages outside those hours are picked up the next working day.
Self-help
/faq for common questions, /services for guides on integrations, print methods, fulfilment and design, /content for longer guides, and /policies/<slug> for terms, privacy, cookies, refunds, artwork and account deletion.
Refer & Earn and rewards
/dashboard has Refer & Earn ("Give £10, get £10", or an affiliate option paying 10% commission for 12 months), Achievements badges for completing getting-started steps, and the Day One Club loyalty scheme (1 point per £1 spent, a weekly wheel spin and a gift store; see the Day One Club guide).