Where do I see my orders?
Signed in: /dashboard/orders lists every order with its status; open one for line-level detail. There is "Re-order" (at today's prices) and "Export CSV". Orders are reviewed and confirmed by the allthe team. Buyers who checked out as a guest use the tracking link in their order email.
What do the statuses mean?
Order statuses: Awaiting payment, Confirmed, In Production, Dispatched, Delivered, Cancelled. Line statuses: Pending, Allocated, Printing, Dispatched, Delivered, Issue, Cancelled. The buyer tracking page shows Confirmed / In production / On the way / Delivered / Cancelled with carrier tracking once dispatched. All delivery services are tracked.
Can I cancel or change an order?
There is no self-serve cancel button. Contact the team as soon as possible with your order reference (ORD-…): open a ticket at /dashboard/support, use /contact, or email support@allthe.com. Once an item is in production it is made to order, so changes may not be possible.
Returns and refunds
Printed items are made to order, so please check the refund policy at /policies/refund-policy for what is covered (faulty or incorrect items are handled by the team; include photos). EU consumers can exercise the 14-day right of withdrawal at /orders/withdraw by finding the order with name, email and order ref, noting that custom-made or personalised items can be exempt.
Something is wrong with my print
Open a support ticket at /dashboard/support (reason "Print Quality") or use /contact with the order ref and photos. Support hours are Monday–Friday 9am–5pm UK; tickets are answered within 4 business hours in those hours.